Return Policy online shop makes sales based on our excellent designs and proven reliability. They are tested so that your ordered products are functioning correctly before they are packed and sent to you, so our product quality is guaranteed. However, you do need to carefully confirm your size before buying ( available sizes will be shown below each item).

If you are not satisfied with the items you received, it is easy for you to exchange or refund.

Email to [email protected] and we will do the best we can.

Easy Exchanges:
Love it but need a different size, colour, or pattern? We're happy to exchange as long as that item's still in stock on your fee.

Return the item for a refund, you need to pay the return shipping fee and send the original package back to us.

Packaging Requirements:

Returned items must be 100% complete, contain ALL original boxes and packing materials, accessories and documentation provided by the manufacturer. The customer is responsible for shipping charges on returned items. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

All returns and exchanges must be shipped within 7 days once we have been notified of any problems. Items will only be exchanged if they are returned with all of the original packaging materials and documentation

B&W Charms and Gems Accessories shall not be responsible for processing such requests.

Items received should be unused, undamaged and in original package.
Please allow 5 to 10 business days for package transit, plus an additional 5 to 7 business days for processing after receipt at our Fulfilment Center. 
We'll email you once we process your return or exchange.

Please note: If you choose to pay for your own shipping, we strongly encourage you to insure your package. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with our label.


If you still have any questions regarding return policy, please feel free to email to [email protected].